Terms of Use
Our goal at Elea Golf Club is to make the experience of purchasing tickets efficient and straightforward. This Purchase Policy has been adopted to ensure your understanding of the process to purchase tickets on Elea Golf Club’s website (www.eleaestate.com) and incorporates our terms of use by this reference.
1. Who You Are Buying From
2. Event Information
3. Ticket Sales Process
4. Currency
5. Order Confirmation
6. Dispatch of Tickets
7. Booking Protection
8. Exchanges and Refunds
9. Cancelled and Postponed Events
10. Queries and Complaints
11. Your Privacy
12. Disclaimer
13. Limitation on Liability
14. Trade marks
1. WHO YOU ARE BUYING FROM
Elea Golf Club make their tickets available for purchase online by you, the Customer.
The ticket purchase contract therefore exists between the ticket-buying Customer and Elea Golf Club.
2. EVENT INFORMATION
All details of Events including, but not limited to, performance times, venue, ticket prices and seat availability are entered onto the Events page of the Elea Estate Website by Elea Golf Club. The accuracy of all such information is at all times the responsibility of Elea Golf Club.
3. TICKET SALES PROCESS
You can search the event site by event name and/or date to navigate to the specific event in which you are interested. You may then specify:
a) the quantity of seats you wish to buy;
b) from time to time special requirements if they are part of the event
The site will then display the payment due for the seats specified which will include any booking fees or delivery fees (if applicable). You will then be asked to select your preferred method of payment and having entered and submitted credit or debit card details, Elea Golf Club’s merchant service will charge the card issuer the appropriate amount. On completion of the transaction, the chosen number of seats will be registered in your name and you will be sent confirmation of booking via email.
Details of Elea Golf Club’s business name, statement descriptor and contact telephone number are included in your booking confirmation email and eticket.
We recommend that when using the site you ensure that you are only using one browser window. Using multiple browser windows could result in you losing your ticket selection, duplicate charges or timer expiration. When making payment, you must not use the “back” button on your browser as this may cause you to lose your ticket selection or result in a duplicate booking.
4. CURRENCY
Payment for tickets sold through Elea Golf Club are in Euros.
5. ORDER CONFIRMATION
Order confirmation will take the form of a summary web page at the end of the purchase sequence. This will be followed by a booking confirmation email dispatched to you. Both contain details of the tickets purchased and a unique purchase reference number, which acts as your proof of payment and may be used by the Event Organiser as an eticket, if no other (paper) ticket is issued.
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, it is your responsibility to confirm with Elea Golf Club’s Reservation Team whether or not the order has been completed, as only you may be aware of any problems that may occur during the purchase process. Elea Golf Club will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
Any ticket-holder unable to present confirmation of purchase in the form of a print-out of the email (or web page equivalent) and valid identification indicating they are the individual named on the confirmation may not be admitted to the event, and will not receive a refund.
6. DISPATCH OF TICKETS
Tickets can be issued in three different formats:
Etickets (emailed to you immediately following the successful purchase of tickets. You can download the tickets or save them to your Apple or Google Wallet);
Traditional tickets (sent to you by post (time permitting) prior to the event). Elea Golf Club will endeavour to dispatch your tickets at least 7 days prior your booking. If your tickets have not arrived 5 working days before the event, please contact the club.
It is the purchaser’s responsibility to ensure that correct ticket delivery information is provided (email address or postal address) as incorrect information will result in tickets not being successfully delivered. Elea Golf Clube will not be held liable for ticket refunds, ticket exchanges or any other costs arising as a result of incorrect information provided by the customer.
If tickets are not received immediately following completion of the booking (etickets) or five working days (postal tickets) prior the event. the purchaser must contact Elea Golf Club prior to the event to enable us to update the contact information and re-send tickets. Additional charges may apply to re-send postal tickets.
Charges may apply to the dispatch of some tickets (standard post). Charges will be listed through the purchasing process. Ticket delivery fees are non-refundable.
7. REFUND PROTECTION
Elea Golf Club does not offers optional refund protection for tickets sold.
8. EXCHANGES AND REFUNDS
Before placing a booking, carefully review your event and ticket selection. Once purchased tickets cannot be exchanged or refunded unless the Event is cancelled, moved to another date, or if details of the Event are significantly changed after a booking is placed (significant changes being a change of headline act (concerts only), performance title, venue or show time).
The varying exchange and refund policies set forth by Event Organisers prohibit Elea Golf Club from initiating exchanges or refunds after a booking is placed or if a ticket is lost or stolen. In the event of such reversal of transaction being desired, you should contact Elea Golf Club directly, as we may, at our discretion, agree to your wishes.
As the Elea Golf Club have chosen to use their own merchant service, Elea Golf Club is solely liable for honouring any refunds.
Booking fees whether originally presented as a separate item or included within the stated face value of the ticket are non-refundable unless an event is cancelled or significantly changes (please see point 9).
9. CANCELLED AND POSTPONED EVENTS
It is the responsibility of Elea Golf Club to notify you if an event is postponed or cancelled and provide the ability to send an email to all ticket-holders. It is the ticket-holders responsibility to ensure that a correct email address is provided to receive event update messages.
It is your responsibility to check whether the Event is going ahead at the scheduled date and time, and Elea Golf Club cannot guarantee that they will inform you of any changes to the event date and time. You must notify Elea Golf Club of an event cancellation no later than the Monday following the event date to claim a refund.
Elea Golf Club will under no circumstances be responsible for any remedy for inconvenience, consequential expenses incurred or any other loss or damages resulting from the cancellation or postponement of any Event.
Event Cancellation
If an Event is cancelled by Elea Golf Club (i.e. a cancellation due to circumstances beyond the club’s control), ELEA Golf Club will initiate a refund for the purchase price of your tickets and any booking fees. Ticket are non-refundable.
Elea Golf Club is normally notified in advance of any pending Event cancellation by the Event Organiser. The Club then automatically initiate refunds to all tickets purchasers. You can also notify Elea Golf Club directly if you discover that an event has been cancelled by emailing info@eleagolfclub.com no later than the Monday at noon following the event.
As Elea Golf Club have chosen to use their own merchant service, the club is solely liable for honouring any refunds.
Event Postponed
If an Event is changed from its advertised date and time, tickets already purchased may remain valid should you wish to attend the revised Event. If not, Elea Golf Club will initiate a refund for the purchase price of your tickets and any booking fees. Ticket delivery fees are non-refundable. You must contact Elea Golf Club as soon as possible and no later than one working day prior to the revised event date to request a refund. After this cut-off time, Elea Golf Club is unable to offer refunds and requests should be directed to the Club Director or General Manager who may refund at their discretion, but this is not guaranteed.
Significant Change to Event Line-up
Should the headline artist (concerts only) not appear or if there is a change to the named performance – as stated in the Event platform booking pages at the time of purchase – Elea Golf Club will on request initiate a refund of the purchase price of your tickets and any booking fees. Ticket delivery fee is non-refundable. You must contact us as soon as soon as possible and no later than one working day prior to the event date to request a refund. After this cut-off time, , Elea Golf Club is unable to offer refunds and requests should be directed to the Club Director or General Manager who may refund at their discretion, but this is not guaranteed.
For significant changes to the content of an event, Customers should direct their refund request towards Lelea Golf Club for consideration.
10. QUERIES AND COMPLAINTS
As Elea Golf Club are the event provider, any disputes or complaints regarding an event or ticketing should be directed to the club. You can contact the club via the club email: info@eleagolfclub.com. If a complaint is due to an event cancellation, change of date or change of named headline act (concerts only) please refer to Section 9 above. If you have a query or complaint regarding Elea Golf Club, please send your comments by email to gm@eleagolfclub.com where we will try to resolve your query or instigate our complaints procedure.
11. YOUR PRIVACY
We believe that the privacy of all our Users is important, but we place particular emphasis on the privacy of our ticket buying Customers. Please refer to our Privacy Policy for full details.
12. DISCLAIMER
The site and its content are delivered on an “as-is” and “as-available” basis. Elea Golf Club disclaims all warranties, express or implied, including also any implied warranties of merchantability and fitness for a particular purpose.
Elea Golf Club does not promise that the site will be error-free, uninterrupted, or that it will provide specific results from use of the site or any content, search or link on it.
Elea Golf Club cannot ensure that files you download from the site will be free of viruses or contamination or destructive features.
Elea Golf Club will not be liable for any damages of any kind arising from the use of this site, including without limitation, direct, indirect, incidental and punitive and consequential damage. Elea Golf Club makes no guarantee of any specific result from use of the event booking site and service.
13. LIMITATION OF LIABILITY
Whilst we endeavour to ensure that the website is fully operational at all times, on those occasions when there are interruptions to service due to essential maintenance, system upgrades, internet service interruptions or any other factors beyond our control,Elea Golf Club will not be liable for any indirect, consequential, exemplary, incidental, special or punitive damages, or for lost profits, revenues or business opportunities, even if Elea Golf Club has been advised of the possibility of such damages.
Elea Golf Club shall not be liable for any loss of enjoyment or wasted expenditure. Personal arrangements including travel, subsistence and accommodation relating to the Event which have been arranged by you are at your own risk.
Elea Golf Club disclaims any and all liability for the acts, omissions and conduct of any third party users, club users, advertisers and / or sponsors on the site, in connection with the ticketing service or otherwise related to your use of the site and /or the ticketing service. Elea Golf Club is not responsible for the products, services, actions or failure to act of any venue, performer, promoter or other third party in connection with or reference on the site.
Notwithstanding the foregoing, nothing in the Agreement shall be taken to limit or exclude any liability which Elea Golf Club may have for (i) death or personal injury arising from Elea Golf Club negligence; (ii) fraudulent misrepresentation; or (iii) any liability that cannot be excluded or restricted by law.
14. TRADEMARKS
Elea Golf Club website and design are registered trademarks of Lakena Holdings Ltd. All rights reserved.